Review Summary
5
2
4
0
3
0
2
1
1
6
Horrible experience
DO NOT HIRE: WHEN THE MOVERS DEMAND EXTRA MONEY ON THE AT THE END OF THE MOVE, DO NOT PAY. ONLY PAY WHATS ON YOUR CONTRACT. I DID NOT PAY THE EXTRA THEY WERE DEMANDING AND THEY NEVER FOLLOWED UP ABOUT IT. THE OFFICE CONFIRMED THAT I ONLY OWED WHAT WAS ON THE CONTRACT.
After the job was completed the movers were DEMANDING hundreds of extra dollars. They told me they knew nothing of our contract or my sales rep in the Imperial office. I literally could not get them to leave my apartment unless I paid extra $$. After an hour of arguing I finally got them out. It got a little worrisome when I couldn’t get them to leave my apartment. The main guy was scribbling numbers and calculations of why I owed them extra and his sidekick was laughing in the corner. This was a beyond appalling and HORRIBLE experience with your company.
Needless to say the way they packed my boxes was sloppy and unorganized.
This was HIGHLY unprofessional and appalling.
Do you want to be swindled?
Don’t trust them! The salesperson Sarah was very nice and accommodating. She gave me a great price and answered all my detailed questions very professionally (the breakdown of the cost, how much they charge for each piece of furniture etc). I clarified five times that the price wouldn’t change the day of the move (as is done many times by companies) so she wrote in the contract “flat rate based on inventory” and assured me it wouldn’t change.
I called them a few days after they took my belongings (before they arrived) and asked to confirm that I only owe the second half of what we agreed upon (you pay half the day they pick up) and they told me I owed an additional $800! I asked why they said they’ll send me a breakdown, they never did! I told them don’t arrive until you explain to me why your overcharging me, they never sent me an explanation.
The day the movers arrived they wouldn’t unload until I paid them the extra money so they spent 4 hours in front of my house while the company (maya) tried figuring out how they got to the extra price and finally they said they’ll do me a “favor” and give me a discount of $400 so they’ll only overcharge me $400!
So dishonest! Don’t use them if you don’t want to get screwed over!!
Do Not Use These Guys.
Estimate – Charged me $1000 over the quote, NEVER got an invoice detailing why. Called customer service 6 before getting a call back.
Move – Movers FORGOT MY STUFF at my old place. Was not reimbursed for finishing the move myself even though that’s what they TOLD me to do. They wanted me to sign something saying I would not write a bad review if I wanted the reimbursement. Of course they didn’t tell me that when they told me to do it, only when I sent them the invoice to get my money back. The letter they sent actually said that taking the money meant I was satisfied with my move. WHAT?!?!? So you forget my stuff, don’t call me back, I have to hire other people to finish, go out of my way and back to my old apt to supervise the 2nd move and you think I am going to say I was satisfied and not write bad reviews for $200?!?!?!? BAHAHAHAHAHA. When I told him that was unethical they didn’t even bother to reply..
Packing – The packers don’t close any open containers so be ready for your lotions, oils, soaps, and anything else that can leak to leak. They just throw them in a box. They don’t even bother to stand them up straight. Since they sell you the packing materials they over wrap EVERYTHING and boxes are half full. They broke the edge of my big mirror. Guess they hoped I wouldn’t notice and I had a brand new switchblade go missing..
Movers – They were pleasant enough but they ate the snacks I had laying around the house and drank about 6 cans of coke from my fridge without asking. They used the bathroom and left streaks on the toilet. Luckily I was moving out so I didn’t care but I didn’t let them use the bathroom in my new place.
Save yourself some agony and use anybody else.
Beware - go With Literally Any Other Moving Company.
TERRIBLE, TERRIBLE, TERRIBLE! Please BEWARE when considering Imperial Moving, and if you read nothing past this sentence, do yourself a HUGE favor and choose a different moving company! Note that this review represents solely my opinion based on my experience. While nice people at first (to suck you in), I soon found Imperial Moving to be a bunch of con artists trying to get your money, with absolutely zero competence in moving or storage and no regard for the law. I am a licensed attorney, and I am currently considering filing a lawsuit against Imperial Moving for what, in my opinion, has amounted to nothing short of fraudulent inducement and fraudulent misrepresentation, along with extremely (i.e., way beyond the normal wear and tear) negligent handling of my items in my move from NY to FL. Now, these crooks will not even provide me with the signed bill and inventory from the delivery of my items — in potential violation of both state and federal regulations. I am attempting to get reimbursed through the insurance process, but of course, Imperial Moving makes your life extremely difficult there too (with hurdles to jump through and, as mentioned, withholding key documents asked for in the claims process). PLEASE DO NOT BE FOOLED BY COMPETITIVE PRICING; their prices are low because their employees (having heard this firsthand from their movers and drivers) are underpaid and overworked, and Imperial Moving skimps on costs and charges hidden fees at every turn. An absolute nightmare once they get your money. I am not the first reviewer to say how bad Imperial Moving is, and I am sure I will not be the last. If anyone else is considering suing the company, I would be interested to know (I say this as a private citizen suing on my own behalf, and do not hold myself out as offering or rendering legal advice — adding claims together could allow for suit against Imperial in federal court). To all prospective clients of this business, SAVE YOURSELF A HUGE NIGHTMARE OF WORKING WITH CROOKS AND LIARS AT THIS COMPANY INCLUDING RUSSELL MOHAMMED AND NATIA TSULEISKIRI. I sincerely regret not taking the time to do my research on this company in advance and just being attracted to their pricing, and I have tried to be as objective as possible under the circumstances in my review / with my opinions. I truly hope this prevents this from happening to at least a few others in the future.